| Brand Name | Mindy Hair |
| Density | 180%-200% |
| Hair Texture | Deep wave |
| Closure Size | 5"x5" |
| Length of Wigs | 12"14”16"18"20"22"24"26“28”30“ |
| Material Grade | 10A virgin |
| Hair Color | Natural color |
| Can Be Dyed | Yes/can be dyed to color 27# really well. |
| Made Method | Hair weft at back /hand tied closure in front |
| Lace Color | HD lace |
Can be dyed to color #27, Durable quality
1.Without shedding and tangling problem.
2.Can be dyed really well.
3.Long using life with durable quality.
4.Can be styled easliy.
1.Why haven't I received my parcel yet?
Once the parcel has been shipped. We will post the tracking number on the website.You can check the status.If not,you can send us a e-mail. Our colleague will answer you.
2.Where is my order? Can I have a tracking number?
Generally, we will ship out your order within 48 hours.Once the parcel has been shipped, we will post the tracking number on the website and to your email. You can check the status.If not,you can send us an Email. Our colleague will help you. Or you can check your order on this tracking page: https://mindyluxuryhair.com/
3.Why did I purchased two or there items in my order, but only 1pc is displayed in the shipment status?
We ship all 2/3 items of your order in one parcel, so the shipment only displays 1pc. That doesn't mean only 1 item in your parcel.Please don't worry.
4.Why is my order always at the pending status?
If you paid your order via PayPal and used E-check, then your order will be at pending status until your payment is cleared. So you need to clear the payment on PayPal at ASAP, then we can ship your order soon.
5.Why there is no gifts in my order details?
We will ship you the free gift,but it would not showed on the page.
6.Why is the shipment status of my order showing an abnormality or pending?
If it shows abnormality or pending in short time, that maybe normal transport state. If it lasts a long time( over 1 day), you can call the DHL/FedEx to ask about what is going on about it.Or you can send us the Email to service@mindyluxuryhair.com, we will help you out.
7.If I'm not at home, how can I sign for my package? Can I have a delivery service without signature?
Yes, you can. You can call DHL/FedEx to apply the service. After you applied the service without signature,if the package is lost or stolen, we do not take any responsibility.
8.Why the shipment status shows that I have signed. But I did not receive the parcel yet.
Once that happens, it means someone has signed the package for you. It may be your neighbor or family and friends. Please confirm it first. If not, please contact us.
9.When can I receive my order?
Normally, your order can delivery within 3-5business days, if weekend or holiday or Customized wig，it maybe have a 2-4days delay. If want to track order status, please go to this page: https://mindyluxuryhar.com/
1.Can I change or cancel my order?
If you want to cancel or change your order, please send email to service@mindyluxuryhair.com at first. If within 2 hours after ordered, we can do it for you,if over 2hours, we can't make sure that.
2.Can I ask for small/ large cap?
Our Stock Size is Medium which is 22.3 inches, and we have the combs and elastic band or adjustable straps inside. We have received your request, and you would like to use the small/ large cap for your wig, is that right? For lace front wig/ HD wig/ colored wig: 1. Small Size is 21 inches, Large Size is 23 inches, you should know your own size and make a suitable decision. 2. If you change to those special sizes, you can contact us: service@mindyluxury.com we’d love to help you.
3.Can I change the size, texture or another product after placed order?
If you want to change, please send emails to service@mindyluxuryhair.com. If within 2 hours after ordered, we can do it for you, but if over 2hours, we can't make sure of that.
4.Can I change the address?
Deliver address must be same as paypal address. If you contact the courier privately to change the delivery address, then we have the right to charge your additional fees. So if you need to change the address，please contact us first.
1.Can I swim with my wig?
Yes, you can go for a swim with the wig. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for the hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, with hair shampoo and hair conditioner after swimming.
2.How do I care if my hair is tangled?
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight-tooth brush will ruin the hair’s original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the sea water or pool water is not good for hair, and it will make the hair tangled and rough. It`s better to wash it with warm water, hair shampoo and hair conditioner after swimming.
3.How to wash my hair?
When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner. If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy! When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard! If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
4.What glue should I use to install my wig?
Most of customers prefer to use ghost Bond or got2b glue. If you don't know much about hair installation, we recommend that you make an appointment with a professional hairdresser to help you install it.
5.What type of hair care products should I use?
Treat this hair just as if it was your own hair.
1, Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2, You could use gel or spray styling products to keep the hair style.
3, Olive oil will be a good choice to keep the hair healthy.
1.How long can I know each length? How can I know which length I need?
Hi,dear, you can check this Length Reference ( If you bought wavy or curly hair, you need to straighten it up before measuring its length ):
2.Why is the package I received different from the one in the picture?
Normally the wigs in the pictures or videos that we post on our social media are installed and restyled by our hairstylists, so it would look more gorgeous. But actually it is the same as yours with the same materials. Therefore, you can ask a hairstylist or book our local hairstylist to help you install.
3.Why is the size I received shorter/thinner than the expected?
Normally the length showed online is the original length of the hair, but not the length after shaping. And if you believe it is shorter than the actual length, please kindly try to measure it from the top to the tip after pulling it straight. Then you will see its actual length.
4.Why did I choose a big net hat / small net hat, but the goods received is still not big / small?
For our lace frontal wigs and other customized wigs, if you have add the Large/Small size, actually it is the customized size showed. 1)21 inches Small 2)22.3 inches Medium 3)23 inches Large. It brings wig combs and adjustable straps inside, which can help hold well. Please kindly make sure that your installation method is correct. You can go to our Instagram to get more details about the tutorial videos. Also, you can ask a local hairstylist to help you, it may be better.
5.Why does my wig/hair smell a little?
It is the smell from the factory, but not the smell of chemicals. For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which is healthy and high-quality and can be used for a long time. So please don`t worry about that, we will try to minimize fragrance as well.
6.Why does the hair come in brown? Or have grey hair?
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so most hair color is natural color. And most hair's natural color is not jet black, sometimes it looks like brown under the sun or shiny light. Maybe there is little white hair because it has already existed when we collect from donors. However, it doesn't affect the usage, so please don`t worry about that. If you don't like the brown/white hair, you can dye the color by yourself or ask a hairstylist to help you dye it. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.
7.Why do hair ends split or have short hair?
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, so it may have a little split ends/have little short hair inside. We stick to the human hair, so it's normal and it won't affect the usage. You can try to use scissors to cut the hair end a little, and then do some hair care, it will be nice again. This hair is very healthy, high-quality and can be used for a long time. It can be dyed and bleached well, which can be used over 2-3 years with good protection.
8.Why did the combs I should have received get lost?
When we shipped out the order, the parcel has passed the factory's quality inspection. But if you find that the wig comes without combs, it maybe get lost during the long transit. For such condition, please kindly contact us via email after the item is received, so that we can help you solve it immediately.
9.Why did my style disappear after I washed?
For our wigs, the hair material is collected directly from donors. It is natural hair without any process, which can be used for a long time. Normally when we wash the hair, the style may change a little, because we stick to the human hair. It will be nice again with the shape of flat iron after drying. The hair is nice virgin hair, which can be dyed, bleached, shaped. And it can be used over 2-3 years with good protection. Here are some tips to help wash and care your hair:
1) When you wash the hair, it's better to brush it first and use warm water and hair shampoo to wash for twice. Then put hair conditioner equally on the hair for 5 minutes. Then wash it with clean water. Hair conditioner is very necessary everytime you wash your hair! We suggest you use high-quality hair conditioner.
2) If you want to blow your hair dry, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!
3) When you feel the hair is very dry, you can spray some hair oil. Meanwhile, when you wash the hair, you can pour little hair care oil into warm water ,and put the hair inside that warm water for 10 minutes around. The hair will be more silk and soft comparing before. But we suggest you not use hair oil everyday. Because hair oil may make your hair strands dry and hard!
4) If you want to get your hair curls back, better to use crimping iron to curl the hair according to its original curl shape again!
10.Why is my hair tangled or shedding?
It could be caused by dry hair. Please make sure to wash & condition your hair at least once a week, and twice a week is even better. Brazilian virgin hair needs to be combed from time to time. You could go to your stylist for further suggestions. If the hair is wavy or curly style, which we don't suggest combing it. If you have to, please comb it with hands or a wide-tooth brush gently. Tight tooth brush will ruin the hair's original shape and make it frizzy and feel like tangled! Please always comb the hair from the ends and work your way up. When you dye the hair with bleach powder, please control the time within 5 minutes. If you dye it with dye cream, you need to control the time within 20 minutes. Otherwise, the hair will be damaged by cream if you leave it too long there, which will lead to shedding. When sleeping, please bond the hair with an elastic band or wear a cap. It will avoid tangling or shapes-changing. After waking up, please remove the band and comb through beginning at the ends and working your way up to the roots. When swimming, we suggest wearing a swimming cap. Because the seawater or pool water is not good for hair, and it will make the hair tangled and rough. It's better to wash it with warm water, hair shampoo and hair conditioner after swimming.
1. I made a mistake to placing the wrong order/do not like my hair, can I return it?
Yes, you can, but you need to contact us via email first after you receive the parcel. As you placed the wrong order/you don`t like it,which is a return for personal reasons, so we will remove $25 at least from your refund as the loss of freight and handling fee, please kindly understand that.
2.Can I have a return label / return info?
We don't provide return label. If you need to return, please contact us via email at first, then we will provide the return information. You can try to use the Fedex to return it.
3.Can I get a full refund?
If the returning is due to our problems (such as incorrect products, quality problem of products), we will provide a full refund for you after confirmation. But you need to contact us about the defective items via email within 2 days. Without any prior report/notification, we will not issue a refund. So if you believe you have received an incorrect item, please kindly contact us within 2 days after receiving your package.
4.If I refuse to accept the package, can I get a full refund?
We do not accept the refusal without any reasons. If you refuse to sign the parcel and lead to the return, you will need to pay for the return shipping and the shipping fee we paid the first time. Any expenses incurred during the return of the parcel will also be deducted from your payment. So we suggest that customers contact us within 24hours via email before shipping if they have any problems(such as place the wrong order/ want to cancel /want to exchange), so that we can help you to solve it timely.
5.How long can I get a refund after returning the parcel?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days.
6.Do I need to pay for the return shipping?
Please note that original shipping fee will be removed from your refund and if the returning is due to the buyer`s problems, the returning shipping costs will be borne by the customers. We do not provide return shipping labels. The return fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
7.What method do I use to return?
We don't have return label, so you can try to use the Fedex return for it.
1.Can I use two coupon codes in one order?
No, one order can only use one coupon code.
2.Can I get any gift?
Yes, we will offer free gift for new customers.
About Tax/Custom Duty
1.Why I need to pay the customs duty?
Each country has different tariff policies. We usually try to help you avoid customs duties legally. If a tariff is charged, you will have to pay the duty.
2.Why my parcel was stayed at the customs?
Customs spot checks are random.Once the customs clearance is completed,the package will be deliveried within 2-3days. Please don't worry, if any problems, please contact us.
3.Why am I overcharged when I pay my order?
We only charge the amount of your order. As for the extra fee, it may be the handling fee charged by your bank, which is related to the type or area of your card.
1.Why did I send an email, and didn't get your reply?
Sometimes we can not reply in time because of the time difference.Maybe we are off work/weekends at that time. But we will reply immediately after work, so please don`t worry about that.
2.Why did I send a DM message to you at IG, and I didn't get a reply?
We have a lot of fans sending DM every day, and we may miss some message, so if there is something urgent or important, please email us. Besides, if you don't follow our IG, we may not see your DM.
3.Can I call you?
Yes, you can call us if needed. But email might be the best recommendation. And you'd better write the most urgent question as the email title, and as concise as you can. The i-message/phone is the second option.
